Digital Customer Service Representative - Bali (Remote)

Join Mitracomm Ekasarana as a Digital Customer Service Representative and become the voice of exceptional service in Bali’s thriving digital landscape. This role offers the flexibility to work remotely from popular hubs like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung. As part of our team, you’ll be the first point of contact for our customers, ensuring their digital experiences are seamless and satisfying. With Mitracomm Ekasarana, you’ll have the opportunity to grow in a dynamic and supportive environment, contributing to our mission of delivering top-notch digital services.

In this role, you’ll handle a variety of customer inquiries, from troubleshooting technical issues to providing information about our services. You’ll use tools like Zendesk, Slack, and Google Workspace to manage and resolve customer requests efficiently. Whether you’re assisting with product questions or resolving complaints, your ability to communicate clearly and empathetically will make a significant impact on customer satisfaction.

If you’re passionate about customer service and eager to make a difference in the digital world, Mitracomm Ekasarana is the place to be. We offer competitive benefits and a collaborative culture that values your growth and well-being. Join us and help shape the future of digital customer service in Bali.

📋 Tanggung Jawab Pekerjaan

• Manage and resolve customer inquiries efficiently using Zendesk and other customer service tools.
• Provide excellent customer support through various communication channels, including email, live chat, and phone.
• Assist customers with product and service information, ensuring they have a seamless digital experience.
• Troubleshoot technical issues and escalate complex problems to the appropriate teams.
• Maintain accurate and up-to-date records of customer interactions and resolutions.
• Collaborate with other departments to ensure consistent and high-quality customer service.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to improving customer satisfaction metrics and service quality.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proficient in using customer service tools such as Zendesk, Slack, and Google Workspace.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with digital products and services is a plus.
• Bachelor’s degree in Business, Communications, or a related field preferred.
• Passionate about delivering exceptional customer experiences.

🛠️ Keahlian

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